Frequently Asked Questions

Ordering & Privacy

Will my order be discreet?

Yes. Orders are shipped in plain, unbranded packaging.
There is nothing on the box that indicates the nature of the product.

Will the charge on my statement be obvious?

No. Charges appear under a neutral business name and do not reference the product.

Who can see my order details?

Order information is accessed only by our order processing and fulfillment partners as needed to complete delivery.
We do not sell customer data.

Shipping

Where do you ship from?

Orders are shipped from our fulfillment partners, depending on product availability and destination.

How long does shipping take?

Estimated delivery times vary by location, but most orders arrive within 5–8 business days.

Tracking information is sent once the order ships.

Do you ship internationally?

Yes. International shipping is available.
Delivery times may vary based on destination and customs processing.

Can I change or cancel my order?

If your order has not yet shipped, contact our support team and we will do our best to assist.
Once an order has shipped, changes may not be possible.

Returns

What if it’s not right for me?

We offer a 30-day return policy.

If the product does not meet your expectations for comfort or usability, you may request a return in accordance with our Return & Refund Policy.

How do returns work?

Contact our support team within 30 days of delivery.
We will provide return instructions and guide you through the process.

Is there a restocking fee?

No. We do not charge restocking fees.

Product Use & Comfort

Is it difficult to use?

No. The product is designed to be simple and intuitive, without setup or adjustments.

Will it feel awkward to use?

The design focuses on support and stability, not forcing specific positioning.
Individual experiences may vary.

Is it firm or soft?

The pillow is supportive without being rigid.
It is designed to maintain its shape while remaining comfortable under normal use.

Does it move or slide?

The design helps the pillow stay in place during use, reducing the need for frequent repositioning.

Quality & Longevity

Will it lose its shape?

The pillow is made with high-density foam designed to maintain structure with regular use.

How long does it last?

With normal use and care, the product is built for long-term durability.

Is the cover washable?

Yes. The cover is removable and machine washable.
Please follow care instructions provided with the product.

Appearance & Versatility

Does it look obvious?

No. The pillow resembles a standard support cushion and blends easily into most bedroom settings.

Can it be used for anything else?

Yes. Many customers also use it for:

• Reading or watching TV in bed

• Lower back support

• Gentle elevation after long days

Safety & General Information

Is this safe to use?

The product is designed to provide physical support and improved stability.

It is not a medical device. If you have medical concerns or conditions, consult a qualified professional before use.

Who is this product for?

This product may be suitable for people who:

• Want additional support during everyday use

• Prefer stable, supportive cushioning

• Are looking to reduce frequent repositioning

Is this a gimmick?

The product is designed as a practical support cushion.
If it does not meet your expectations, our return policy is available.